# What is a Google Business Profile? > What a Google Business Profile is, how Google ranks local listings, the rules for name, address and phone, and a worked example for a Quebec service business. Updated on October 15, 2026 · https://app.pilotiko.com/en/glossary/google-business-profile A Google Business Profile is the free listing that presents a business in Google Search and Google Maps: name, category, contact details, hours, service area, photos and reviews. Google ranks these listings mainly on relevance, distance and prominence, and there is no way to pay for a better local ranking. ## In short - The profile is free, and no payment improves local ranking. - Three main factors: relevance, distance, prominence. - The name must be the business's real-world name, nothing added. - Businesses that travel to customers hide their address and set a service area. ## What does a Google Business Profile do for a service business? Search for "furnace repair Laval" or "duct cleaning near me" and Google usually shows a map with a handful of businesses before the regular links. Each of those is a Google Business Profile. For a contractor or cleaning company, it is often the very first touchpoint: people call, get directions or read reviews without ever opening the website. That makes the profile the backbone of [local SEO](https://app.pilotiko.com/en/glossary/local-seo). The website still matters, but the profile is where the phone call starts. ## How does Google decide which profiles rank? Google says local results are based mainly on relevance, distance and prominence [1]. **Relevance** is how well a profile matches the search, which is why an accurate category and complete details matter. **Distance** is how far the business is from the searcher. **Prominence** is how well known the business is, which Google ties partly to how many websites link to it ([backlinks](https://app.pilotiko.com/en/glossary/backlink)) and how many reviews it has. Google is blunt about one thing: there is no way to request or pay for a better local ranking [1]. Anyone selling a guaranteed top spot in Maps is selling something Google rules out. | Factor | What Google looks at | What you can do | |---|---|---| | Relevance | Match between profile and query | Accurate category, services listed, clear description | | Distance | How far the searcher is | Nothing, beyond declaring your real service area | | Prominence | Reputation online: links, reviews | Ask for reviews, reply to them, earn local mentions | ## What are the rules for name, address and phone number? Those three details must match everywhere the business appears online. That consistency has its own name: [NAP](https://app.pilotiko.com/en/glossary/nap). - Your name should reflect your real-world business name, the one on your storefront, website and stationery. Taglines, hours, phone numbers or location phrases added to the name are not permitted [2]. - P.O. boxes and remote mailboxes are not acceptable addresses [2]. - Service-area businesses should hide their address, and the service area generally shouldn't extend farther than about two hours of driving from the base [2]. - The phone number must be under the business's direct control, and Google prefers a local number over a central call-centre line [2]. ## How many reviews can a small business realistically collect? **Estimate: a 5-technician plumbing company in Gatineau** - Jobs per month : 90 - Customers asked for a review : 90 (all of them) - Share who leave one (assumption) : 8% - New reviews per month : about 7 - New reviews over 12 months : about 86 - **= Roughly seven reviews a month when every customer is asked, versus close to none when nobody asks.** ## What mistakes keep showing up on profiles? - Renaming the listing "Best Plumber Gatineau": keyword-stuffed names go against Google's guidelines [2]. - Showing a home address when no customer ever visits. - Forgetting to set special hours for the holidays or a week-long shutdown. - Ignoring reviews, good or bad. Google recommends replying, because it shows you value feedback [1]. - Listing one phone number on the profile and a different one on the website. ## How should the profile and the website line up? The profile links to the site and the site backs up the profile. Schema.org defines a LocalBusiness type, a particular physical business or branch of an organization, with properties such as telephone, opening hours and areaServed [3]. Using these [structured data](https://app.pilotiko.com/en/glossary/structured-data) properties lets the website repeat, in machine-readable form, exactly what the profile says. A strong profile does not replace solid [SEO](https://app.pilotiko.com/en/glossary/seo) on the site, and good SEO does not replace the profile. Each works better when the details agree. ## Does Pilotiko manage your Google Business Profile? No. Pilotiko does not create, edit or monitor your Google Business Profile, and it does not reply to reviews for you. What it does do is build and host your website with generated structured data, and audit the site you have today. Keep the profile current yourself and make sure the website shows the very same contact details. ## Frequently asked questions ### Is Google Business Profile free? Yes, creating and managing the profile costs nothing. Google also states that you cannot pay for a better local ranking. Google Ads is a separate, paid product. ### Can I have a profile without a storefront? Yes, if you travel to your customers. You hide your address and set a service area, which generally shouldn't extend beyond about two hours of driving from where you're based. ### Can I add my city to my business name on the profile? Only if the city is genuinely part of your legal or real-world name, as shown on your signage and documents. Adding a city or keyword to rank better goes against Google's guidelines. ### Do reviews really affect ranking? Google says more reviews and positive ratings can help local ranking, and prominence depends partly on review count. Relevance and distance still matter, so reviews are one factor among several. ### Which phone number should go on the profile? One the business controls directly, ideally a local number. Google discourages central call-centre numbers when a local line exists. Use the same number on your website. ### Why doesn't my business show up on the map? Common reasons include an unverified profile, a vague category, searchers outside your area or better-known competitors. Google notes that verified businesses are more likely to show up in results. ## Sources 1. Aide Google Business Profile, « Tips to improve your local ranking on Google », https://support.google.com/business/answer/7091 (accessed on 2026-10-15) 2. Aide Google Business Profile, « Guidelines for representing your business on Google », https://support.google.com/business/answer/3038177 (accessed on 2026-10-15) 3. schema.org, « LocalBusiness (type) », https://schema.org/LocalBusiness (accessed on 2026-10-15)