Acceptable Use and Anti-Spam Policy

Version in effect on October 13, 2026.

This English version is provided for convenience. In case of discrepancy, the French version prevails.

1. What is prohibited

• Any illegal, fraudulent or deceptive activity, or one that infringes the rights of others (privacy, intellectual property, reputation).
• Sending unsolicited messages (spam), buying, renting or harvesting address lists, or using addresses obtained without consent.
• Phishing, impersonating a person or brand, malware, misleading links.
• Hateful, harassing or violent content, sexually explicit content involving minors, or content inciting violence.
• Using the phone assistant or AI agents to mislead a person about the fact that they are talking to a machine, to record someone without informing them, or to solicit people registered on the National Do Not Call List.
• Trying to access another business's data, circumventing rate limits, permissions or security measures, probing or overloading the service (except under our reporting program).
• Reselling the service or using it to build a competing product.
• Entrusting Pilotiko with information you have no right to process, or categories we do not accept: full payment card numbers, detailed health data, social insurance numbers, unless legally required by your trade and with our written agreement.

2. Commercial email and Canada's Anti-Spam Legislation (CASL)

A commercial electronic message (email, text message, social media message) may be sent only if all three conditions are met:

1. Consent: express (the person agreed, through a clear action, to receive your messages, and you can prove it: date, means, wording of the request) or implied in the cases provided by law (for example, an existing business relationship of less than two years). A pre-checked box is not express consent.
2. Identification: your business name, a valid mailing address and a way to contact you appear in every message.
3. Unsubscribe: a simple, free mechanism that works for at least 60 days, processed without delay and within 10 business days at most.

You are responsible for your recipients' consent. Pilotiko does not currently record the proof of that consent for you: keep it on your side.

3. What Pilotiko does to help you comply

• One-click unsubscribe: every commercial message carries the List-Unsubscribe and List-Unsubscribe-Post headers (one-click unsubscribe recognised by mailbox providers) and a signed link; Pilotiko refuses to send a commercial message without a secure unsubscribe link.
• Immediate effect: an unsubscribe adds the address to your business's do-not-send list as soon as it is confirmed.
• Bounces and complaints: an address that hard-bounces or complains (marks as spam) is automatically removed from your business's future sending (and from all platform sending when it is a platform email).
• Daily cap: the number of emails sent by the platform is capped per day and per business.
• Footer: platform emails state the sender, the reason for the message and the mailing address.

4. Suspension when sending is risky

To protect recipients, the shared sending reputation and other customers, we may suspend your sending, in whole or in part, when risk signals appear: high bounce or complaint rates, invalid or disposable addresses, complaints received, misleading content. As a benchmark, mailbox providers consider a complaint rate above 0.1% or a hard-bounce rate above 4% critical. A suspension is reported to you with its reason; sending resumes after correction (for example, cleaning the list).

Today, the automatic protections in place are removal of unsubscribed, bounced and complaining addresses, and the daily cap. Automatic pausing based on bounce and complaint rates is being integrated; until then, such a suspension is decided by our team.

We may also suspend an account that breaches this policy, in accordance with the Terms of Service.

5. Report abuse

Received an unwanted message sent with Pilotiko? Use its unsubscribe link, then write to us at [À COMPLÉTER: courriel de soutien, ex. [email protected] — donné à Google comme courriel d'assistance] attaching the message. You can also report it to the Government of Canada's Spam Reporting Centre.

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