Terms of Service

Version in effect on October 13, 2026.

This English version is provided for convenience. In case of discrepancy, the French version prevails.

1. Who is bound

These terms form a contract between [À COMPLÉTER: dénomination légale exacte inscrite au Registraire des entreprises du Québec], NEQ [À COMPLÉTER: numéro d'entreprise du Québec (NEQ, 10 chiffres)], [À COMPLÉTER: numéro, rue et bureau de l'adresse d'affaires], [À COMPLÉTER: ville] (Québec) [À COMPLÉTER: code postal], Canada ("Pilotiko", "we") and the business or person who creates an account or uses the service ("you", the "customer"). A person accepting these terms on behalf of a business represents that they have the authority to bind it. Pilotiko is offered to businesses, for professional use.

2. The service

Pilotiko is an operations web application for small and medium-sized businesses: a virtual office (view of the team and urgent matters), scheduling, clients, tasks, basic accounting, assistant and AI agents and, if you enable them, a phone assistant, email sending and connections to other tools. Some features depend on third-party services (see Subprocessors) and may be changed, improved or withdrawn; we will notify you of a significant withdrawal with reasonable notice.

3. Account and security

• You provide accurate information and keep it up to date. An account is personal: do not share your password.
• Two-factor authentication is mandatory for a business's owners and managers; we recommend it to everyone.
• You are responsible for actions taken with your business's accounts and for the permissions you grant to your team members.
• Notify us without delay at [À COMPLÉTER: courriel de signalement de vulnérabilités, ex. [email protected]] if you suspect unauthorised access.

4. Acceptable use

You use Pilotiko in compliance with the law and with our Acceptable Use and Anti-Spam Policy, which forms part of these terms. In particular, you send commercial messages only to people who have consented, in accordance with Canada's Anti-Spam Legislation (CASL).

5. Your content and data

• You remain the owner of everything you put into Pilotiko ("customer content") and of what the service produces for you from that content.
• You grant us only the non-exclusive, limited right to host, copy, transmit and process that content as needed to provide, secure and maintain the service, on your instructions.
• For the personal information of your own clients and contacts, you are the controller and Pilotiko is your processor: the data processing agreement applies. You represent that you have the right to entrust that information to us (required consents and notices, notably for analysed calls and meetings).
• We do not use your content to train AI models and we do not sell it.

6. Intellectual property

Pilotiko, its software, brand, logo and documentation belong to us or are used under licence. You receive a non-exclusive, non-transferable and revocable right to use the service during your subscription. You may not copy, resell, decompile or circumvent the service's technical measures, except as permitted by law. Suggestions you make to us may be used freely to improve the service.

7. Artificial intelligence features

• The assistant and AI agents produce suggestions, summaries and drafts from your data. These outputs may be inaccurate, incomplete or unsuitable.
• You are responsible for checking outputs before relying on them, especially in tax, accounting, legal matters or communications with your clients. Pilotiko does not provide professional advice.
• Risky actions (send, book, cancel, pay) prepared by an agent happen only after approval by an authorised person in your business. By approving, your business takes the decision.
• AI usage is capped monthly according to your plan; at the cap, or if the provider is unavailable, the assistant switches to its rule-based mode.

8. Availability and support

We make reasonable efforts to keep the service available and to monitor it, but it is provided without a guarantee of continuous availability: maintenance interruptions, provider outages or incidents may occur. No service-level agreement is offered at this time. Support: [À COMPLÉTER: courriel de soutien, ex. [email protected] — donné à Google comme courriel d'assistance].

9. Trial, prices and billing

• Trial: 30 days free, no credit card.
• Plans: monthly, at the prices shown on the Pricing page at the time of subscription, in Canadian dollars, plus taxes. Payment is processed by Stripe; Pilotiko never receives a card number.
• The subscription renews every month until cancelled. We notify you at least 30 days before a price increase, which you can refuse by cancelling.
• Without an active subscription after the trial, or if payment fails, the workspace becomes read-only: your data is kept and you can subscribe at any time.

10. Term, termination and suspension

• You can cancel your subscription at any time; it ends at the end of the paid period. Amounts already paid are not refunded, unless the law requires it.
• We may suspend access, in whole or in part, without notice if necessary to protect the service, other customers or third parties (for example, risky email sending, see the Acceptable Use Policy), or in case of serious breach. We inform you and tell you how to restore access.
• We may terminate these terms with 30 days' notice, or immediately in case of an uncured serious breach.
• After termination: you can request a copy of your data. It is deleted at your request, within 30 jours, and no later than [À COMPLÉTER: combien de temps garder les données d'une entreprise après la fin de l'abonnement avant de les effacer (ex. 12 mois)] after the subscription ends, subject to legal retention obligations.

11. Warranties and limitation of liability

To the extent permitted by law, the service is provided "as is". We do not warrant that it will be fit for a particular purpose or error-free. Our total liability to you, for any claim related to the service, is limited to the amounts you paid us during the 12 months preceding the event. We are not liable for indirect damages (loss of profits, goodwill or data that you could have backed up). These limits do not apply in case of intentional or gross fault, to bodily or moral injury, or where the law prohibits them. If you are a consumer within the meaning of Quebec's Consumer Protection Act, the rights that Act grants you apply despite any contrary clause.

12. Your commitments towards third parties

You indemnify us against third-party claims arising from content you put into Pilotiko or from messages you send in breach of the law or these terms.

13. Changes

We may change these terms. We notify you of a material change at least 30 days before it takes effect, in the application or by email; if you refuse it, you can cancel your subscription before that date. The version history is at the bottom of this page.

14. Governing law, disputes and language

These terms are governed by the laws of Quebec and the federal laws of Canada applicable therein. Any dispute falls under the courts of Quebec, [À COMPLÉTER: district judiciaire choisi pour les litiges (ex. district de Montréal)], subject to a consumer's right to go to the court of their domicile. Before any legal action, write to us: we will first look for an amicable solution.

These terms are drafted in French, in accordance with the Charter of the French Language. This English version is offered for convenience; in case of discrepancy, the French version prevails. The parties have reviewed the French and English versions; at the customer's express request, the customer may contract in English.

15. General provisions

If a clause is held invalid, the others remain in force. Failure to exercise a right is not a waiver. You may not assign these terms without our consent; we may assign them as part of a reorganisation or sale of the business, with notice. To reach us: [À COMPLÉTER: courriel général public, ex. [email protected]], [À COMPLÉTER: numéro, rue et bureau de l'adresse d'affaires], [À COMPLÉTER: ville] (Québec) [À COMPLÉTER: code postal], Canada.

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