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Your Privacy Rights

Version in effect on .

In short

  • You can ask to see, correct, delete or receive a copy of your information, or withdraw your consent.
  • We confirm your email address, acknowledge receipt and answer no later than 30 days after receipt.
  • It is free. A person on our team handles every request.

1. Your rights

Access
Know what information we hold about you, why, who has access to it, and obtain a copy.
Correction
Have inaccurate, incomplete or ambiguous information corrected.
Deletion
Have your information erased when it is no longer needed or was not collected lawfully.
Withdrawal of consent
Withdraw a consent you gave (for example, to a business's commercial messages).
Portability
Receive the information you provided to us in a structured, commonly used format.
Objection and de-indexing
Object to processing, or have the dissemination of information that harms you stopped.

Are you a client of a business that uses Pilotiko? That business is responsible for your information: you can write to it directly. You can also use this form; we will forward your request to the business and help it answer.

2. How a request works

  1. Submission: you fill in the form below (or write to [À COMPLÉTER: courriel dédié, ex. [email protected]]). You receive a file number.
  2. Identity verification: we send you an email with a confirmation link, to verify that the address belongs to you. For a sensitive request (full copy, account deletion), we may ask for additional confirmation, for example from your Pilotiko account. We never ask for ID documents by email.
  3. Processing: the person in charge of the protection of personal information, [À COMPLÉTER: prénom et nom du ou de la responsable de la protection des renseignements personnels], handles the request. Today, extracting a copy and deleting an account are done manually by our team.
  4. Answer: no later than 30 days after receipt. If we must refuse, in whole or in part, we explain why in writing, with the reasons and your recourse (Commission d'accès à l'information).

3. Submit a request

Type of request
We will send a confirmation link there.
If your information was entrusted to Pilotiko by a business, its name helps us find it.
What you want to obtain, correct or delete. Do not include sensitive information (social insurance number, health).

The information in this form is used only to handle your request; no IP address is recorded. Retention: [À COMPLÉTER: durée de conservation du dossier d'une demande d'accès ou de suppression (ex. 3 ans)].

Change history

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Online request form.

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