Esthetics studios: rooms, treatments, series

In short

In Quebec, a tanning salon operator may not offer artificial tanning to a minor ^[1].
Personal information about a child under 14 can't be collected from the child without a parent's or tutor's consent, with limited exceptions ^[2].
Rooms and devices are booked as resources: no double-booking.
Pre-appointment reminders are being commissioned: nothing is sent yet.

What makes an esthetics schedule different?

In an esthetics studio, the constraint isn't only the person, it's the room. A facial, a wax and a lash lift can all be done by the same esthetician, but not in the same room at the same time, and some devices exist in only one unit. You're scheduling two things at once: who does the treatment, and where.

Many treatments are also sold as a series, with sessions several weeks apart. A series that stops after two visits means a disappointed client and a package that lingers on your books.

Which rules apply when your clients are teenagers?

May and June bring younger clients ahead of graduation proms. Two rules deserve attention. First, Quebec's artificial tanning act forbids a tanning salon operator from offering those services to a minor or letting a minor use the equipment, and any advertising for artificial tanning must state that prohibition clearly ^[1].

Second, Quebec's Bill 25 reforms mean personal information about a minor under 14 can no longer be collected from the minor without the consent of the person having parental authority or the tutor, unless collection is clearly in the minor's interest ^[2]. An online booking form has to account for that.

Treatments, what to reserve, and what to watch
Treatment	Resource to reserve	Watch-point
Facial	Room with table and steamer	Length and cleaning buffer set per service
Waxing	Treatment room	Short sessions: many bookings per day
Lash extensions or lift	Lit workstation	Long service: one no-show blocks a big slot
Manicure and pedicure	Station or pedicure chair	Often a single pedicure chair
Artificial tanning, if offered	Booth or bed	Prohibited for minors ^[1]

What does an empty room cost?

How does Pilotiko organize rooms and estheticians?

The virtual office shows the studio as rooms: front desk, facials, waxing, nails. Each esthetician has a desk, and a delay that spills into the next treatment shows up in the right room.

Each treatment is a service with its own length and buffer. Clients book online, and Pilotiko only offers times when both the esthetician and the room are free. If the client has no preference, proposed assignment weighs declared skills (lashes, pedicure, waxing) and current load.

An AI agent can list clients whose treatment series has stalled and draft a message inviting them back; it waits for your approval.
Content agents prepare seasonal posts (prom season, the holidays, summer) for you to approve; Instagram posting is done by guided copy-and-paste.
Reports show room occupancy, booked hours per esthetician and no-shows.

What's coming later?

How should you handle packages and gift cards?

For a card redeemable for specific goods or services, Quebec's consumer protection office says merchants may not indicate an expiry date, and the amount paid keeps its full value even if the treatment price rises ^[3]. Record the value paid at the time of sale, not just the treatment name.

Hair salons face the same situation every December. And if you work with photographers on wedding or grad shoots, a shared calendar keeps you from promising the same morning twice.

Like a dental clinic, an esthetics studio books a person and an equipped room at once, and physiotherapy clinics also run session series that shouldn't stall.

Frequently asked questions

Does Pilotiko stop two treatments from being booked in the same room?

Yes. When the room is set up as a resource, overlapping bookings in it are refused, on top of the check on the esthetician's calendar.

Can a teenager book online?

Yes, but Quebec law requires a parent's or tutor's consent to collect personal information from a child under 14, with limited exceptions. Plan for the parent to make the booking in that case.

Is Pilotiko suitable for a tanning salon?

It can run the schedule, but it doesn't check client ages. The ban on offering artificial tanning to minors is enforced by your staff at the front desk.

Are automatic reminders live?

No. The 24-hour and 1-hour reminders are being commissioned: the code is ready, but the sending provider isn't connected. Nothing is sent to clients today.

Does Pilotiko handle retail product sales?

Internal reports cover bookings, revenue and workload. For detailed retail inventory, keep using your point-of-sale system.

Can an AI agent offer a client a discount?

Not on its own. It can draft a message, but anything involving a client or money waits for a person on your team to approve it.

Sources

LégisQuébec, Act to prevent skin cancer caused by artificial tanning (CQLR, c. C-5.2) (accessed on October 15, 2026).
Commission d'accès à l'information du Québec, Principaux changements apportés par la Loi 25 (accessed on October 15, 2026).
Office de la protection du consommateur, Cards redeemable for specific goods or services: expiry date (accessed on October 15, 2026).

Pilotiko for esthetics studios